Grizzly Supplies Counter Service Policy

In person customer service is only available at our Surrey location. All counter service is by appointment only. Please call us to set up an appointment.

*Grizzly Supplies USA does not offer in person customer service.*

Hours: Monday to Friday 8:00 AM-5:00 PM

Sales Desk: 604-888-7311

Toll Free: 1-877-505-0155

A scheduled time slot will be given. Late arrivals may lose their place so we can accommodate scheduled appointments.

Minimum service charges may be applied at the company’s discretion. An estimate will be provided before we proceed.

Drop off service is available. Please provide complete contact information with your samples and drop off forms are available in shipping/receiving. All seals must be removed from hardware and be reasonably clean. A surcharge will apply to sample drop offs with excessive oil/grease/dirt. We are not responsible for lost or damaged parts.

Turnaround time depends on current workload and parts availability. We will do our best to match sample seals within a few business days.

For faster order processing, we encourage all customers to take advantage of our comprehensive PDF parts catalog and place their orders over the phone through our sales desk. Click here to view our Seal Catalogs

We do our best to accurately match all parts, but in the event of an error, our policy is to replace any parts supplied incorrectly. Please note that we are not liable for any associated downtime or transportation costs.